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My Most Frequently Asked Questions

We understand that everyone has questions, so we created a page with some of the most frequently asked questions for Alena.

HOW LONG DO CANDLES BURN FOR?

Our recommendation is no longer than 4 hours at a time. However, the candles depend on the size you purchase.

WHAT IF MY CANDLE BREAKS IN TRANSIT?

If your candles break along the way, with standardized proof, we will send you a new one free of charge! Contact us for more information if your shipping issue is specific or different.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

As of now, we are in the pre-order stage of our orders. It should take 5-6 business days from the order date to complete your order, then another 1-3 typically to ship. 

Typical shipping times are between 1-5 business days in Canada and 5-7 business days in the USA. Actual delivery times depend on origin, destination, weather conditions and other factors. For those of you located in the GTA, let us know, and we will personally deliver if time permits.  Email us before you place your order. 

For international orders, shipping costs are calculated by weight and volume. We do not charge any additional fees or overhead for packaging. You may be charged applicable duties, fees and taxes by the shipping carrier that are outside of our control.

RETURNS

We offer returns on any candle that has not been burned. If for some reason you do not want a product once it has shown up please email me for a return label. Unfortunately, we do not allow returns for candles that have been burned or used to test the scent.

SHIPPING

We offer local shipping costs determined by Canada Post.

WICK TRIMMING :

Before lighting up your candle, trim the wick to 1/4. This will prevent your candle from burning too quickly while keeping the scent throw to the best quality possible.
If you are wondering what is a Wick Trimmer, have a read here and Don’t forget to pickup your wick trimmer today in our shop. 

Be sure to check out our blog for more candle tips and tricks and some useful  candle safety tips!

Which Scents are Our Most Popular?

Our most popular scents are as follows:

Alena’s A Canadian Candle Company’s Most Popular Soy Wax Fragrance Collection:
Alena’s A Canadian Candle Company’s Most Popular Soy Wax Essential Oils Collection:

These scents have been beloved by our customers, and we invite you to explore their wonderful aromas in our candles. View them  and Our New arrivals in our shop.

How long do the candles burn for?

The actual burn time of our candles may vary depending on the candle’s size. The use of wooden wicks within our candles also adds a few extra hours of burn time.

Discover the perfect candle size for your needs with Alena’s collection.

Our candles come in a range of sizes, each with its own approximate burn time. Find the perfect fit for you and enjoy a long-lasting, fragrant experience.

Here are Alena’s candle sizes and their approximate respective burn times:

  • 4 oz: 20-25 hours of burn time
  • 8 oz: 40-45 hours of burn time
  • 10 oz: 50-55 hours of burn time
  • 16 oz: 86-90 hours of burn time

Our recommended burn duration is no longer than 3 hours at a time, with a maximum burn time of 4 hours at a time for 10 oz, 8 oz, and 16 oz candles. Note: Taking good care of your candle will help improve the duration of burn time.

“Where can I purchase an Alena’s Candle?”

You can purchase an Alena’s Candle through various convenient options:

We’re dedicated to providing you with multiple ways to enjoy our candles, and we look forward to helping you find the perfect candle for your needs.

Where Can I leave a testimonial?

You can always contact Alena here, leave a product review or send us an email.

 

I did not receive my package but it was delivered. Help?

If you have not received your product, please don’t hesitate to reach out to us through our Contact Us page. We are here to assist you in navigating this issue and finding a resolution. Your satisfaction is important to us, and we will do our best to help you with any concerns regarding your order.

My question is not listed here.

If you encounter any specific issues, please don’t hesitate to contact us, and we will get back to you as soon as we can. Your satisfaction is our priority, and we are here to assist you with any concerns or questions you may have.

Take a look at our Shop for more information on our scents!

To stay updated and informed about our latest events, markets, and updates, be sure to follow us on our social media channels. We regularly share exciting news and updates, and we’d love to have you as part of our online community. 

Thank you for your support! 💌 

Alena's Signature